Return & Refund Policy

Effective Date: July 31, 2026

At Bakiya Foods, we are committed to delivering fresh, safe, and high-quality food products. Due to the perishable nature of our products, we generally do not accept returns once an order has been delivered. However, if there is an issue with your order, we are here to help.

Eligibility for Returns & Refunds

You may be eligible for a replacement or refund if:

• You received a damaged or leaking product.
• You received an incorrect product.
• The product was expired at the time of delivery.
• The product was missing from your order.
• The product was significantly damaged during transit.

To be eligible, you must notify us within 48 hours of receiving your order.

Non-Returnable Items

For hygiene and food safety reasons, we cannot accept returns or exchanges for:

• Opened or used food products.
• Products damaged due to improper storage after delivery.
• Products returned without their original packaging.
• Orders where the issue is reported after 48 hours of delivery.
• Products purchased during clearance or special promotional sales (unless damaged or incorrect).

How to Request a Refund or Replacement

To request a refund or replacement, please contact our customer support with:

• Your Order Number.
• A brief description of the issue.
• Clear photographs of the product, packaging, and shipping label (if applicable).

Our team will review your request and respond within 2–3 business days.

Refund Process

Once your request is approved:

• Refunds will be processed to the original payment method used for the purchase.
• Refunds are typically completed within 5–7 business days, depending on your bank or payment provider.
• If the order was paid using Cash on Delivery (COD), the refund will be processed through bank transfer or another mutually agreed method after verifying your bank details.

Replacement Policy

Where appropriate, we may offer a replacement instead of a refund for damaged, defective, or incorrectly delivered products. Replacement orders will be shipped at no additional cost.

Order Cancellation

• Orders may be cancelled before they are dispatched.
• Once an order has been shipped, it cannot be cancelled.
• If a cancellation request is approved before dispatch, any eligible refund will be processed within 5–7 business days.

Contact Us

If you have any questions about returns, refunds, or replacements, please contact us:

Bakiya Foods

Email: bakiyafoods@gmail.com

 

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM

We value your trust and are committed to resolving any concerns quickly and fairly while ensuring the highest standards of food quality and customer satisfaction.